about us
Lonsdale Plumbing and Heating
We exist to exceed our customers’ expectation of a tradesperson.
Our aim is to always provide a professional, reliable and friendly service. We go above and beyond to provide the very best service by keeping disruption to the customer during work projects to a minimum, by minimising mess and minimising time without facilities. Our passion is to complete each job to perfection in terms of the work, the products and the service we deliver.
Transparency is the most important thing to us. We’ll be there when we say we will be there, and we will do what we promise to do. We communicate with our customers at every stage of the process so that there are never any unexpected surprises. We always take time to explain what and why so that our customers can have confidence in what we do.
Our Mission
To earn customers, trust and respect by providing an outstanding service, only supplying quality products and materials, ensuring value for money and striving to deliver zero defects in all works we carry out.
Employing the very best calibre of staff by conducting a rigorous and effective recruitment process will ensure our team is made up of the most talented people, so as to deliver the highest quality work and exceptional service.
Continually investing back into our business and our people, with the aim to continuously improve our offering in terms of the skills we provide. This will position us ahead of our competition.
Lonsdale Plumbing and Heating’s Core Values
Our Customer is Number 1
As our customer, meeting your needs is our priority.
Positive Attitude
We approach all work and any challenges that may arise with a positive attitude, always offering practical solutions.
Commitment
We are committed to providing service beyond your expectations.
Integrity
You can rely on us to be open and honest throughout any projects, communicating with you every step of the way. We work with complete transparency between us and you.
Respect
We promise to respect and take care of your home for the duration of any work we carry out for you.
Cooperation
Any project is a working partnership with you, our customer, where we work together to ensure we achieve the result you want.
Quality
As a business, we deliver products and services of exceptional quality that add value to your home and your experience.
Excellence
Our business is focused on continuously improving the service we deliver to you, our customer.
Trust
For your peace of mind, we provide a 12-month guarantee for our workmanship and on goods we have supplied.
DOMESTIC PLUMBING
BATHROOM INSTALLATIONS
BOILER INSTALLATIONS
BOILER MAINTENANCE AND SERVICE
CENTRAL HEATING INSTALLATIONS
PLUMBING MAINTENANCE
Beth
General Manager
Dan
Senior Plumbing + Heating Engineer
Our Team
We’re proud of our talented, friendly team, who are committed to providing the outstanding service we pride ourselves upon.
“Great service from start to finish. Dan and his team have undertaken multiple works for me from an entirely new boiler, emergency call outs and landlord certificates. A truly first-class business who understand customer care!”
“Rang up Lonsdale Plumbing & Heating as my boiler had stopped working. Daniel managed to get out to me quickly and soon diagnosed the issue. The boiler was quickly fixed with no further issues. Would highly recommend!”
Interested in starting a projecttogether? Find out how we can help
To find out how we can help you with your plumbing and heating requirements, get in touch.
We’d love to hear from you!